Junior Support Consultant

London

About Us

Aptitude Software is a finance software specialist focused on equipping Chief Financial Officers to achieve their strategies and ambitions. With our team of 300, we continue to win against the big technology mega-vendors at many of the world’s leading banking, insurance and telecomm companies.

Many CFOs, financial controllers and finance change specialist firms see the opportunity to help drive profitable growth at their companies. Uniquely, we bring together finance domain expertise, innovative software products and laser-sharp focus on the CFO’s needs to solve problems that our competitors can’t.


What you'll do

The main role is First Line Support (FLS) for all of the software products which Aptitude Software produces. FLS is a customer-focussed role, which involves logging calls and ensuring they progress to completion while keeping clients updated. The role will involve:

  • Ensure FLS processes are followed and client Service Level Agreements are met.
  • Responding to support requests from clients, partners, and consultants.
  • Own assigned calls through to resolution.
  • Attend issue escalation calls with clients.
  • Liaise with FLS teams in Boston and Poland.
  • Liaise with Second Line Support teams in Boston and Poland.
  • Liaise with Third Line Support teams in California and Poland.
  • Liaise with support management in Boston and Poland.
  • Maintain client relationships in conjunction with Aptitude Software account managers, and prepare client reports.
  • The role will comprise a 37.5 hour week based in Aptitude’s London office. Work hours will be standard 09:00 – 17:30, with the following exceptions:
  • on a 4 week rota, Monday 07:00 – 09:00 work from home, with the remaining hours in the office.
  • on a 4 week rota, Friday 10:00 – 18:30 in the office.

Occasional coverage of weekday Public Holidays may be required.


What we're looking for

The ideal candidate will have the following skills, attributes & experience:

  • Educated to degree level or similar.
  • Some programming experience.
  • Understanding of relational databases.
  • Analytical mind-set
  • Customer-focussed
  • Problem-solving
  • Quick learner
  • Excellent interpersonal skills
  • Good written English

Resourceful and self-motivated


Where you'll be

London


How to apply

Please click on the ‘Apply now’ button below and include your CV and any other relevant information that will help us get to know you better.

Junior Support Consultant

London

Apply now