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L1 Junior Support Consultant

Wrocław, Dolnośląskie, Poland

About us

At Aptitude we love complexity.

We immerse ourselves in the intricacies of finance digitization, subscription management, compliance, and revenue management which gives us the power to make a real impact. Once we understand how an organization works, we can implement software solutions that provide the clarity, confidence, and control they need to drive growth and achieve their ambitions.

Aptitude has served the offices of finance for over 20 years, delivering financial control and insights to empower our clients to achieve their strategies and ambitions. We are currently serving over 75 CFOs whose organisations generate a combined revenue of over $1 Trillion.

We are proud of our growing team of smart, motivated and passionate people, and believe diverse experiences and perspectives build stronger teams and better solutions.

Headquartered in London, we have seven office locations around the world with clients across four continents.

What you'll do and what we offer

Your responsibilities will include:

  • A L1 Junior Support Consultant will provide First Line Support (FLS) to global clients, Partners and implementation teams.
  • This is a client-focused role, which involves logging calls and ensuring they progress to completion whilst keeping clients consistently updated.
  • The role requires that FLS processes are followed and that client Service Level Agreements are met to maintain the reputation of Aptitude Software.
  • A L1 Junior Support Consultant should work methodically to ensure that issues and requests are correctly categorised and prioritised. Responsibility should be taken for assigned tickets from inception to resolution.
  • Additional responsibilities include packaging software releases and licence keys and keeping known issues up to date in the Support Team Knowledgebase.
  • A key part of the role will be to proactively continue personal development and be driven to consistently deliver value outcomes for Aptitude Software.

We’ll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career.

We’ll also offer you a competitive salary plus profit-related bonus scheme, as well as the following benefits:

  • Profit-related bonus
  • Private healthcare
  • Life and disability insurance
  • ShareSave scheme – ability to purchase company shares on preferential terms
  • English language lessons during working hours
  • Flexible working conditions and hybrid work model

What we're looking for

What we’re looking for:

Ideally, you will have the following experience and skills:

  • Educated to at least Bachelor’s degree (students also welcome)
  • Has an analytical mind-set.
  • Can demonstrate customer-focused customer service skills.
  • Is a problem-solver.
  • Possess excellent interpersonal skills
  • Excellent English skills, min. B2.
  • Command of Japanese is a nice to have (preferably min. B2)
  • Is resourceful and self-motivated.
  • Understands relational databases.
  • Knowledge of Unix/Linux operating systems and tools would be advantageous.
  • Some programming experience would be an advantage

Problem Solving and Client Service:

  • Can communicate in a concise and timely manner to support requests from clients, partners, and consultants.
  • Has tenacity in owning assigned calls through to resolution.
  • Provides clear and concise client updates.
  • Can prepare accurate repeatable client reports
  • Is able to assist with the operation, maintenance, and monitoring of Aptitude cloud services controls for software implementation, support and client communication, in order to meet client/user commitments and system requirements for system security and availability.

Availability and work shifts:

  • Shift work to cover both day and night shifts (09:00 – 17:00, 17:00 – 01:00 or 01:00 – 09:00). Including work on weekends and holidays.

How to apply

Please click on the ‘Apply now’ button below, including your CV/resume and any other relevant information that will help us get to know you better.

Diversity and Inclusion

If you’re interested in working at Aptitude, but don’t feel you meet every single requirement of the role, we’d still like to hear from you!  A diverse workforce is an essential part of our culture, and we’re dedicated to ensuring that our staff can show up as their authentic self – safe in the knowledge that their differences will be embraced and respected by all. We’re strong advocates of supporting applicants from a wide variety of backgrounds which include different ages, genders, ethnicities, physical abilities and sexual orientation, and we work hard to build the confidence of our workforce through inclusivity, equity and ongoing training. So, if you’re excited about this role but your past experience doesn’t align perfectly with every requirement, we’d encourage you to apply anyway. You might be just the candidate we’ve been looking for, whether it’s for this role or another.

L1 Junior Support Consultant

Wrocław, Dolnośląskie, Poland

Apply now