L1 SMS Consultant (Solutions Management Services )

Wroclaw, Poland

About Us

At Aptitude Software we provide software solutions that create a world of financial confidence.

We uniquely combine deep finance expertise and IP rich technology to enable finance professionals to run their global businesses, forecast decision outcomes and comply with complex regulations.

We are proud to have served the offices of finance for over 20 years, delivering financial control and insights to empower our clients achieve their strategies and ambitions. Aptitude Software supports businesses with combined revenues approaching $1 trillion and over 500 million end customers.

Headquartered in London, Aptitude Software is an operating company of Aptitude Software Group plc. ​

What you’ll do

The key responsibilities are:

  • Providing first line support and production management services to our global clients, partners and implementation teams.
  • Managing issues on client systems, applying updates and workarounds for known issues, logging tickets and ensuring they progress to completion while keeping clients updated.
  • Starting initial investigation of client issues while working closely with L2 support teams, consultants, and developers, as well as customer’s staff.
  • Working methodically to ensure that issues and requests are correctly categorised and prioritised. Responsibility should be taken for assigned tickets from inception to resolution.
  • Keeping known issues up to date in the Support Team Knowledgebase and Runbook.

What we’re looking for

The ideal candidate will have the following skills, attributes & experience:

  • Good English skills, min. B2.
  • 1-year experience in technical support, software development or consultancy,
  • Analytical, Customer-focused, Problem-solving and Quick-learner,
  • Ability to provide conscise and accurate updates and explanations to clients or other team members,
  • Ability to accurately follow scripts and instructions provided by a separate team
  • Ability to identify known issues and document them for the whole support team
  • Self-motivated with ability to work independently.

Technical skills:

  • Knowledge of batch management tools like Control M
  • Understanding of relational databases and SQL code to be able to query Oracle and Teradata databases
  • Knowledge of Unix/Linux operating systems and command-line tools,
  • Basic understanding of accounting principles would be advantageous.

Availability and work shifts:

  • Shift work that could be a mixture of day (10:00 – 18:00) and night shifts (mainly 18:00 – 02:00, but possibly also 02:00 – 10:00)
  • For contingency reason – standby cover will be required as well during shifts mentioned above.
  • Cover on weekends may be required (min. 1 weekend per month) as well as occasional cover on public holidays (all depending on exact arrangements with the Team).

What you’ll get


  • Competitive Salary
  • Profit related bonus
  • Ability to purchase company shares on preferential terms
  • Private healthcare (for employee and family)
  • Life and disability insurance
  • Social Fund (multisport card, gift card for Christmas & Easter)
  • EAP24 support
  • English language lessons during working hours
  • Flexible working conditions
  • Work from home options
  • Social Committee activities
  • Wellness activities

How to apply

Please click on the ‘Apply now’ button below and include your CV and any other relevant information that will help us get to know you better.

L1 SMS Consultant (Solutions Management Services )

Wroclaw, Poland

Apply now