L2 SMS Consultant (Solutions Management Services )

Wroclaw, Poland

About Us

At Aptitude Software we provide software solutions that create a world of financial confidence.

We uniquely combine deep finance expertise and IP rich technology to enable finance professionals to run their global businesses, forecast decision outcomes and comply with complex regulations.

We are proud to have served the offices of finance for over 20 years, delivering financial control and insights to empower our clients achieve their strategies and ambitions. Aptitude Software supports businesses with combined revenues approaching $1 trillion and over 500 million end customers.

Headquartered in London, Aptitude Software is an operating company of Aptitude Software Group plc. ​


What you’ll do

The key responsibilities are:

  • Providing support and advisory to clients on specific items of their infrastructure and application layer
  • Support management services to our global clients, partners and implementation teams.
  • Development of new functionality of the product using SQL
  • Testing of new functionalities
  • Preparing and adjusting documentation on processes, enhancements etc.
  • Creation of deployment packages
  • Managing issues on client systems, applying updates and workarounds for known issues, logging tickets and ensuring they progress to completion while keeping clients updated.
  •  Keeping known issues up to date in the RunBook
  • Provide mentoring and knowledge transfer to client technical development and/or production support staff to facilitate handover

What we’re looking for

The ideal candidate will have the following skills, attributes & experience:

  • Very good English skills, min. C1.
  • Experience in technical support, software development or consultancy
  • Experience in implementation projects for business / finance software would be a benefit
  • Analytical, client-focused, problem-solving and quick-learner
  • Ability to provide conscise and accurate updates and explanations to clients and team members
  •  Continous improvement mindset
  • Understand and follow process
  • Strong work-ethic & eager to learn new areas
  • Ability to identify known issues and document workflows & processes
  •  Self-motivated with ability to work independently.
  •  Understanding of accounting principles / revenue streams would be an asset

Technical skills:

  • Proven commercial experience of Oracle or any other relational database (Teradata)
  • Proven commercial experience with Linux and Unix – shell scripting
  • SQL development experience
  •  Experience with ETL + BI tools & platforms (nice to have)
  • Knowledge of the Software Development Lifecycle

Availability and work shifts:

  • Work flexible inside client’s business hours (Pacific Standard Time)
  • Possible standby cover during weekends and/or bank holidays + special events

What you’ll get

Benefits:

  • Competitive Salary
  • Profit related bonus
  • Ability to purchase company shares on preferential terms
  • Private healthcare (for employee and family)
  • Life and disability insurance
  • Social Fund (multisport card, gift card for Christmas & Easter)
  • EAP24 support
  • English language lessons during working hours
  • Flexible working conditions
  • Work from home options
  • Social Committee activities
  • Wellness activities

How to apply

Please click on the ‘Apply now’ button below and include your CV and any other relevant information that will help us get to know you better.

L2 SMS Consultant (Solutions Management Services )

Wroclaw, Poland

Apply now