Operations Manager (Solution Management Services)

Wroclaw, Poland

About Us

At Aptitude Software we provide software solutions that create a world of financial confidence.

We uniquely combine deep finance expertise and IP rich technology to enable finance professionals to run their global businesses, forecast decision outcomes and comply with complex regulations.

We are proud to have served the offices of finance for over 20 years, delivering financial control and insights to empower our clients achieve their strategies and ambitions. Aptitude Software supports businesses with combined revenues approaching $1 trillion and over 500 million end customers.

Headquartered in London, Aptitude Software is an operating company of Aptitude Software Group plc. ​

What you’ll do

The key responsibilities are:

  • Line management of a multi-discipline team of L1/L2 analysts, technical + functional consultants, as well as leads on different seniority levels
  • Accommodate rapid and dynamic growth of the organization and define the future structure
  • Delight clients by providing an outstanding best-in-class service that translates into high satisfaction scores and clients becoming referenceable.
  • Provide ongoing feedbacks, performance reviews, career development as per company policies
  • Ownership of team and individual performance based on agreed indicators
  • Identify improvements to processes, workflow, patterns of work activity
  • Work closely with other managers/leads and SDM’s to guarantee alignment and agree actions
  • Foster and nurture synergies with other internal departments
  • Allocate resources based on current and future demands
  • Recruit resources to accommodate future SMS growth / new client contracts
  • Escalation point with regards to SMS operations across clients and products
  • Provide management reports, statistics and other information allowing to take informed decisions
  • Liaise with client stakeholders and builds trusted relationships with clients

What we’re looking for

The ideal candidate will have the following skills, attributes & experience:

  • Broad experience in a software/product organization in an international setting
  • Broad experience leading mid/large-size teams with different seniority levels (junior-senior-lead)
  • Goal driven and result oriented
  • Fluent command of English in order to digest a variety of business contexts and cooperate with different levels of stakeholders internally and externally
  • High degree of empathy, active listening, ease of communication
  • Improvement mindset critical thinker, challenger
  • Outstanding organizational skills with the ability to multitask and prioritize tasks/assignments
  • Prior experience working in software products industry
  • Understanding of Finance & Accounting concepts
  • Service Management qualifications (i.e. ITIL Foundation and higher)
  • Project management qualifications (i.e. Prince2 Foundation)


What you’ll get


  • Competitive Salary
  • Profit related bonus
  • Ability to purchase company shares on preferential terms
  • Private healthcare (for employee and family)
  • Life and disability insurance
  • Social Fund (multisport card, gift card for Christmas & Easter)
  • EAP24 support
  • English language lessons during working hours
  • Flexible working conditions
  • Work from home options
  • Social Committee activities
  • Wellness activities

How to apply

Please click on the ‘Apply now’ button below and include your CV and any other relevant information that will help us get to know you better.

Operations Manager (Solution Management Services)

Wroclaw, Poland

Apply now