L1 SMS Consultant

Wroclaw, Poland

About Us

At Aptitude Software we provide software solutions that create a world of financial confidence.

We uniquely combine deep finance expertise and IP rich technology to enable finance professionals to run their global businesses, forecast decision outcomes and comply with complex regulations.

We are proud to have served the offices of finance for over 20 years, delivering financial control and insights to empower our clients achieve their strategies and ambitions. Aptitude Software supports businesses with combined revenues approaching $1 trillion and over 500 million end customers.

Headquartered in London, Aptitude Software is an operating company of Aptitude Software Group plc. ​


What you’ll do

The key responsibilities are:

  • Providing customization support services to the solution layer of Aptitude software products
  • Managing issues on client systems, applying updates and workarounds to known issues, logging tickets and ensuring they progress to completion while keeping clients updated
  • Starting initial investigation of client issues while working closely with L2 support teams, consultants, and developers, as well as client staff
  • Working on enhancing components of the solution layer based on client’s requirements
  • Working methodically to ensure that issues and requests are correctly categorised and prioritised. Responsibility should be taken for assigned tickets from inception to resolution
  • Keeping known issues up to date in the Support Team Knowledgebase and Runbook

What we’re looking for

The ideal candidate will have the following skills, attributes & experience:

  • Good English skills, min. B2
  • 1-2 years experience in technical support, software development or consultancy
  • Prior exposure to cloud-based applications (SaaS) will be an additional advantage
  • Analytical, Customer-focused, Problem-solving and Quick-learner
  • Ability to provide conscise and accurate updates and explanations to clients or other team members
  • Ability to accurately follow scripts and instructions provided by a separate team
  • Ability to identify known issues and document them for the whole support team
  • Self-motivated with ability to work independently

 

Technical Skills:

  • Knowledge of relational databases (SQL preferred)
  • Understanding of Unix/Linux operating systems and command-line tools
  • Basic understanding of accounting principles would be advantageous

 

Availability:

  • Working time – CET (Central European) time zone and EST (Eastern) time zone
  • Possible occasional weekend cover and standby

What you’ll get

  • Competitive Salary
  • Profit related bonus
  • Ability to purchase company shares on preferential terms
  • Private healthcare (for employee and family)
  • Life and disability insurance
  • Social Fund (multisport card, gift card for Christmas & Easter)
  • EAP24 support
  • English language lessons during working hours
  • Flexible working conditions
  • Work from home options
  • Social Committee activities
  • Wellness activities

How to apply

Please click on the ‘Apply now’ button below and include your CV and any other relevant information that will help us get to know you better.

L1 SMS Consultant

Wroclaw, Poland

Apply now