Senior Technical Solution Consultant

Wroclaw, Poland

About Us

At Aptitude Software we provide software solutions that create a world of financial confidence.

We uniquely combine deep finance expertise and IP rich technology to enable finance professionals to run their global businesses, forecast decision outcomes and comply with complex regulations.

We are proud to have served the offices of finance for over 20 years, delivering financial control and insights to empower our clients achieve their strategies and ambitions. Aptitude Software supports businesses with combined revenues approaching $1 trillion and over 500 million end customers.

Headquartered in London, Aptitude Software is an operating company of Aptitude Software Group plc. ​


What you’ll do

The key responsibilities are:

  • Provides assistance and advisory to clients with regards to configuration, customisations and extensions of the implemented solution and relating to its ongoing maintenance as well as development
  • Assesses the current state of the solution and how it embeds in the client’s ecosystem by running appropriate monitoring & health checks
  • Liaises with client stakeholders to ensure requirements are captured, translated and implemented as specified
  • Manages & triages issues to the solution, applying updates and workarounds for known issues, logging tickets on client’s behalf and ensuring they progress to resolution
  • Documents and tracks changes to the solution
  • Leads and owns streams during solution upgrades and makes sure customisations are compatible with new standard product release
  • Coordinates activities within the team and with other internal department representatives
  • Helps implement & enforce best practices and promotes adherence to generally applicable delivery frameworks
  • Provides training and knowledge transfer to client’s (key) users
  • Shares knowledge within the team, trains and mentors colleagues
  • Contributes to lessons learned sessions, identify improvements and leads the implementation of these

What we’re looking for

The ideal candidate will have the following skills, attributes & experience:

  • Very good English & communication skills, B2-C1.
  • Experience in working with external clients and different levels of stakeholders (operational)
  • Experience in technical support, software development or consultancy
  • “Client first” attitude
  • Analytical, client-focused, problem-solving and quick-learner
  • Ability to provide conscise and accurate updates and explanations to clients and team members
  • Continuous improvement mindset
  • Ability to identify known issues and document workflows & processes
  • Has good understanding of internal responsibilities and reporting lines
  • Self-motivated with ability to work independently
  • Understanding of accounting principles / revenue streams would be an asset
  • Experience in implementation projects for business / finance software would be a benefit

 

Technical Skills:

  • Proven commercial experience of relational databases PL/SQL, especially the ability to create procedures – Oracle ideal, Teradata bonus
  • Knowledge of Unix/Linux operating systems and command-line tools
  • Experience with ETL + BI tools & platforms
  • Exposure to performance tuning (databases)
  • Experience in programming (Oracle, Java etc.)
  • Exposure to Tomcat or any other webserver a bonus
  • Scheduling tool experience (Control-M / Autosys / Other) a bonus
  • Experience with Cloud-based solutions a bonus

Availability:

  • Work inside client’s business hours
  • Possible occasional standby cover during major events (period closes, upgrades, changes)

What you’ll get

  • Competitive Salary
  • Profit related bonus
  • Ability to purchase company shares on preferential terms
  • Private healthcare (for employee and family)
  • Life and disability insurance
  • Social Fund (multisport card, gift card for Christmas & Easter)
  • EAP24 support
  • English language lessons during working hours
  • Flexible working conditions
  • Work from home options
  • Social Committee activities
  • Wellness activities

How to apply

Please click on the ‘Apply now’ button below and include your CV and any other relevant information that will help us get to know you better.

Senior Technical Solution Consultant

Wroclaw, Poland

Apply now