
Principal Risks
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The management of the business and the execution of the Group’s strategy are subject to several risks. The Board has delegated
authority to the Audit Committee to assess the Group’s principal and emerging risks, and the Board takes appropriate steps to
monitor these risks and mitigate them where feasible.
The Board receives updates on principal and potential emerging risks that could threaten the Group’s performance or achievement
of its strategic objectives. The Audit Committee identifies areas for internal audit review, where this is felt to be appropriate
to help further understand and mitigate areas of risk and to test the effectiveness of internal controls and risk management
frameworks. Further information on this is contained in the report of the Audit Committee on pages 39 to 44.
Considering all known risks that have the potential to impact the Group’s performance and strategy, the following represents the
principal and emerging risks as recognised by the Board as at 7 April 2026 and how these are mitigated:
Principal Risk Explanation Mitigating Action Trend
Product, Engineering & Design The Group’s future performance will depend on the
successful development, introduction, and market
acceptance of new, enhanced products and AI-native
capabilities. These products must address the requirements
of current and future customers to be able to carry out
their key finance and business processes in a timely and
cost-effective manner. The products must also respond
effectively to industry, regulatory and technological
changes including advances in artificial intelligence. Failure
to do so may have significant impacts on the current and
future profitability of the Group.
The Group continues the process of completing an
organizational transformation to capitalise on the Fynapse
application.
Traction for Fynapse is growing, with wins secured during
the period across new clients and our installed base, and
the acceleration of our partner strategy is driving positive
pipeline progression.
Plans for future products are developed in close liaison
with current and potential clients and partners and
through monitoring of changes in the business and market
requirements supported by investment governance
and ROI assessment. AI governance, model validation
and secure development lifecycle controls have been
implemented to manage AI deployment.
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Customer Experience &
Retention
The Group’s ability to attract and retain customers is
dependent on the provision of reliable high-quality
products and excellent service.
The Group’s products are typically critical to our customers’
business operations and information systems.
Failure to provide a good customer experience can result in
increased levels of customer churn and significantly impact
the financial performance and reputation of the Group.
Risk relates to wider macro-economic environments and,
increasing pressure on businesses to review software cost
base.
The Company’s key leadership team members are
collectively responsible for the end-to-end client lifecycle,
including onboarding, integration, implementation, and
ongoing client support.
Specialist teams across services, support, and account
management are structured to ensure clients receive the
appropriate expertise at each stage of their journey.
The Chief Product & Technology Officer is responsible
for ensuring the reliability, security, and scalability of the
technology that underpins the client's experience.
Customer health metrics, retention analytics, and renewal
pipelines are regularly reviewed by Executive Management
to ensure proactive management of client relationships and
long-term customer success.
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People, Talent & Performance The Group’s ability to innovate, deliver client
implementations and maintain quality products depends
on attracting, developing and retaining highly skilled
employees and effective leadership. Failure to recruit or
retain individuals with the required technical, commercial
and leadership capabilities could impact product
development, service delivery and client relationships.
The loss of key personnel or rapid business growth may
also place pressure on organisational capacity and delivery
capability.
The Group maintains a structured people strategy focused
on attracting and retaining high-quality talent. Recruitment
processes are designed to identify individuals with the skills
and behaviours required to support the Group’s growth.
Investment in training, professional development and
career progression supports capability development and
employee retention. Succession planning and leadership
development programmes are in place to strengthen
management capability and reduce reliance on key
individuals.
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Key Partnerships & Alliances Aptitude has in place key partnerships, including
technology partnerships and several major advisory and
systems integrator firms to support its go-to-market
strategy.
Failures in any of these key partnerships could impact the
Group financially and reputationally and negatively impact
our clients.
The Group has established a structured process for
evaluating and selecting new partners to support the
delivery of its products and services. This process is
designed to ensure that partners have an appropriate
understanding of Aptitude’s solutions and the client
engagement lifecycle.
Training and enablement programmes are provided to keep
partners informed of product developments and evolving
delivery practices. While partner onboarding continues to
develop, the Group has made progress in strengthening
engagement with a set of key managed partners, with
clearer plans, improved pipeline visibility and more regular
operational alignment.
A dedicated Partnerships team works closely with named
partners and internal teams to support partner capability
development, coordinate opportunities and ensure
alignment around shared objectives.
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