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Platform & Service Manager

Wrocław, Dolnośląskie, Poland

About us

At Aptitude we love complexity.

We immerse ourselves in the intricacies of finance digitization, subscription management, compliance, and revenue management which gives us the power to make a real impact. Once we understand how an organization works, we can implement software solutions that provide the clarity, confidence, and control they need to drive growth and achieve their ambitions.

Aptitude has served the offices of finance for over 20 years, delivering financial control and insights to empower our clients to achieve their strategies and ambitions. We are currently serving over 75 CFOs whose organisations generate a combined revenue of over $1 Trillion.

We are proud of our growing team of smart, motivated and passionate people, and believe diverse experiences and perspectives build stronger teams and better solutions.

Headquartered in London, we have seven office locations around the world with clients across four continents.

What you'll do and what we offer

The Platform & Service Manager will lead an engineering team with the platform-centric focus ensuring the reliability of the service. The role requires a robust comprehension of DevOps and SRE methodologies, coupled with a proven history of resolving live production issues and devising strategies to mitigate them.  As a leader, they will mentor and guide their team members, assisting them in achieving service objectives and building career paths. This role will not only oversee the service but also foster collaboration with other teams within Aptitude Software. They will build strong and collaborative relationships with other stakeholders including first and second line support, professional services, architecture and the application teams.

Platform & Service Manager acting as the Service Owner will:

  • ensure implementation of key site reliability practices: availability, latency, performance, efficiency, monitoring, capacity planning and emergency response
  • Develop and align key performance indicators to achieve the organization’s mission,
  • Oversee the prioritization and planning of engineering deliverables, including delivery of technical roadmap defined by Platform Technical Manager,
  • implement structured engineering and operations processes including release management,
  • guide the team in daily platform practices, ensuring proper team focus on priorities, achievements, and deliverables,
  • optimize velocity and efficiency of delivery, and drive continuous improvement,
  • ensure implementation of risk management and security policies in collaboration with Information Security and Architecture & Service Security teams
  • ensure cloud budget management in collaboration with FinOps practice,
  • ensure implementation of shared company SRE and DevOps principles, practices and process defined by Architecture & Technology and DevOps Guild.
  • Drive a continuous improvement culture to identify opportunities to automate and prevent service issues.

We’ll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career.

We’ll also offer you a competitive salary plus profit-related bonus scheme, as well as the following benefits:

  • Private healthcare
  • Life and disability insurance
  • ShareSave scheme – ability to purchase company shares on preferential terms
  • English language lessons during working hours
  • Flexible working conditions and hybrid work model for Wroclaw based and telework for other cities

What we're looking for

The ideal candidate will have the following skills & experience:

  • Bachelor’s degree in computer science
  • 3+ years experience in critical, mid-to-large scale Cloud (AWS and Azure) SaaS systems, combining Infrastructure, Operating Systems and Software
  • 3+ years experience building and leading engineering teams; ideally SRE, Platform or Production Engineering
  • Understanding of SRE principals, including monitoring, alerting, fault analysis, and other common reliability engineering concepts
  • Understanding of DevOps principles, including Continuous Delivery/Deployment, with strong focus on automation, optimization and Infrastructure as a Code approach
  • Excellent leadership and communication skills, with the ability to inspire and motivate teams towards achieving common goals.
  • Superb interpersonal skills, able to challenge and influence others, including senior stakeholders, and develop and maintain collaborative working relations across technical and non-technical departments to achieve the best possible results.

How to apply

Please click on the ‘Apply now’ button below, including your CV/resume and any other relevant information that will help us get to know you better.

Diversity and Inclusion

If you’re interested in working at Aptitude, but don’t feel you meet every single requirement of the role, we’d still like to hear from you!  A diverse workforce is an essential part of our culture, and we’re dedicated to ensuring that our staff can show up as their authentic self – safe in the knowledge that their differences will be embraced and respected by all. We’re strong advocates of supporting applicants from a wide variety of backgrounds which include different ages, genders, ethnicities, physical abilities and sexual orientation, and we work hard to build the confidence of our workforce through inclusivity, equity and ongoing training. So, if you’re excited about this role but your past experience doesn’t align perfectly with every requirement, we’d encourage you to apply anyway. You might be just the candidate we’ve been looking for, whether it’s for this role or another.

Platform & Service Manager

Wrocław, Dolnośląskie, Poland

Apply now