Aptitude Assure
Get the most out of your solution
The needs of an organization in the lead-up to a solution go-live and post-implementation can vary greatly, but the right level of support can help adapt a solution to changing business needs and extend its use. For some this may mean assistance with solution configuration, others with investigations into data issues, and others with comprehensive solution management.
When finance is busy managing core business priorities, and IT requires finance, accounting, or solution expertise, Aptitude Assure can meet your unique needs and keep your teams focused on what they do best.
Assure is available in three tiers to provide the right level of solution support for your organization.
Assure Clients include
Meet Some of the Aptitude Assure Team Members
- I have spent the last 3 years working at Aptitude
- I work in an Aptitude Assure role, providing support for T-Mobile.
- My specialties include Aptitude products, batch support (operations and performance), and data analysis.
- In my free time, I am heavily into sports, fitness, and the outdoors.
- I have 8 years of management experience in technical teams and managed services.
- Over the last 2 years, I have worked as a Project Manager, managing technical projects for a healthcare company based in Switzerland.
- It is important for me to build a relationship between the client and the delivery team and have a real influence on building our business.
- In my free time, I like outdoor climbing.
- I have spent the last 10 years working with databases and big data in both technical and client-facing roles. For the last 5 years, I have worked in an Aptitude Assure role with our client, T-Mobile
- I have worked half my professional career in the UK and the other half in the US
- My specialties include Teradata, database and query performance, technical design and delivery
- My hobbies include collecting sneakers and art prints and I am a huge Arsenal fan
- I have been working for Aptitude since June 2021. I am an AICE Consultant but have also worked on AAH and ASF requests.
- I’m a qualified accountant with 15+ years of experience. I have previously worked for big companies like Accenture, Whirlpool (Dublin), Heineken, and Zurich (Poland).
- My specialty includes finance & accounting, project management, and customer relations.
- I love dogs, the countryside & cycling
Frequently Asked Questions
Yes, Assure support levels are cumulative. Benefits in Premium and Enterprise tiers either include or offer an increased benefit when compared to lower support levels.
Yes, Assure is available everywhere Aptitude products are sold.
Assure is an annual service and can be purchased on a multi-year basis.
Assure is offered at the solution level. Assure support includes all products that comprise your solution.
Not a problem! Assure provides additional expert support for your solution and is available for clients that also use a managed service provider for technical support and BAU running.
No, you will report issues and make requests via one unified portal, our Aptitude Service Desk. We’ll take care of the rest.
Ready to learn more?
Arrange a call with one of our experts to learn more about how the Aptitude Assure offering can help you get the most value out of your solution.