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Powering subscription growth for media companies

eSuite is the subscription management platform of choice for innovative media organizations that want to reduce TCO, automate the subscriber lifecycle and drive better decisions based on data.

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Accelerate your recurring revenues.

We partner with clients to accelerate cloud transformation and drive direct-to-consumer recurring revenue growth through subscription models.

Our best-of-breed subscriber management platform reduces time-to-market and total cost of ownership by centralizing the entire subscriber lifecycle, maximizing acquisition, boosting customer lifetime value, reducing churn and automating revenue recognition.

eSuite empowers teams to:

Accelerate speed to value and get new offers and services to market quickly

Boost subscriber acquisition by incentivizing conversions and launching frictionless onboarding journeys

Reduce voluntary and involuntary churn churn to protect revenue

Gain a single view of subscriber data to inform strategic decisions and drive growth

Lower operating costs through increased automation and a SaaS-native platform

Key features​

Recurring and transactional models

Product, bundling and contract management

Identity, subscriber and order management

Pricing and tax management

Access control, entitlements and fulfilments

Payment processing and billing

Promotions, vouchers and trials

Payment optimization and churn prevention

Revenue recognition and management

Increasing subscription retention and recovery

How the Irish Times implemented subscription technology and churn management capabilities

Powered by eSuite, The Irish Times adopted a metered paywall model, granting non-subscribers limited access to articles while providing subscribers with access to print, mobile, and digital content.

This approach established a centralized platform for customer data management, pricing optimization and a seamless user experience. Key features included centralized customer information storage, attracting new subscribers through voucher codes, enhancing subscriber retention via eSuite’s churn-reducing capabilities and enabling monetization across both print and digital platforms within a unified system.

SubSessions Virtual Series

SubSessions is a virtual gathering of subscription industry experts and thought leaders, looking to share their valuable experience and insights.

Watch the previous recording and register for the next session now!

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eSuite moves media companies forward

Launch any model and product across any channel

 

  • eSuite supports a multitude of direct-to-consumer business models including recurring, transactional, usage-based and hybrid
  • Commercial teams have the flexibility to build, deploy and change digital and physical products, bundles, prices, promotions and plans in minutes
  • Centralize product catalogs and promotions to reduce costs and improve processes

Acquire and empower subscribers effortlessly

 

  • Build frictionless registration and payment journeys 
  • Empower subscribers and support teams with the tools to manage accounts, orders, subscriptions and devices
  • Centralize entitlements and fulfilments within a single platform, removing the burden of maintaining multiple systems.
  • Automatically grant a registration, payment, entitlement and fulfilment when an event occurs

Maximize payment reach and automate billing

 

  • Deploy secure payment journeys that maximize subscription revenues and tap into global audiences
  • Offer subscribers more ways to pay with payment methods in 200+ countries, covering 170 currencies
  • Automate the mission-critical billing lifecycle regardless of volumes or complexity

Minimize churn and maximize renewals

 

  • Reduce involuntary churn with capabilities like payment suppression windows, card updater services, and intelligent payment retries
  • Optimize cancellation flows by leveraging discounts, upgrades, downgrades, switches and subscription holidays to maximize retention
  • Use predictive churn algorithms to identify churn risks with 90% accuracy

Unlock subscription business data and manage compliance

 

  • Integrate subscription business data through various interfaces, enabling teams to analyze, report, visualize or ingest into third-party systems
  • Centralize compliance and regulatory standards around personal data, payments, billing, revenue recognition and financial & security controls, drastically reducing client obligations and thousands in annual costs
  • Data is available and accessible in real time

Clearly, acquisition tools like voucher codes, the flexibility to experiment with different free trials and subscription models in different territories were vitally important. eSuite offers that and more.

– Hendrik McDermott, Managing Director, Hayu

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