Boston, Massachusetts, United States
At Aptitude, we’re on a mission to change the way the world’s leading enterprises understand and grow their businesses. Our industry-leading finance data platform, Fynapse, helps organizations streamline their operations, unlock trusted insights and accelerate growth.
We’re proud to be building a global team of passionate and ambitious people who love solving complex challenges and making an impact. We celebrate diverse perspectives and believe that our differences make us stronger, smarter and more creative.
With our headquarters in London and offices in seven locations worldwide, we’re proud to partner with clients across four continents. Wherever you join us, you’ll be part of a global community shaping the next generation of finance technology.
About Us:
At Aptitude, we’re on a mission to change the way the world’s leading enterprises understand and grow their businesses. Our industry-leading finance data platform, Fynapse, helps organizations streamline their operations, unlock trusted insights and accelerate growth.
We’re proud to be building a global team of passionate and ambitious people who love solving complex challenges and making an impact. We celebrate diverse perspectives and believe that our differences make us stronger, smarter and more creative.
With our headquarters in London and offices in seven locations worldwide, we’re proud to partner with clients across four continents. Wherever you join us, you’ll be part of a global community shaping the next generation of finance technology.
The Role:
We are looking for a motivated part-time Junior/Mid IT Engineer (20 hours per week) to join our Internal IT team. This role combines hands-on technical support with responsibility for endpoint security systems. The successful candidate will help ensure that company devices are secure, up to date, and that employees receive effective on-site IT support.
Key Responsibilities
IT Office Equipment Support
Provide on-site IT support for users in the office, including troubleshooting hardware and software issues.
Assist with workstation setup, device replacements, and office IT equipment
User Support & Troubleshooting
Serve as a first-line point of contact for IT-related issues and requests.
Diagnose and resolve common user problems related to operating systems, applications, hardware, and connectivity.
Document issues, solutions, and procedures in internal knowledge bases.
Collaborate with other IT team members and external vendors when required.
Endpoint Security & Device Management
Monitor and manage operating system and software updates for endpoint devices (Windows/macOS).
Review, analyze, and respond to security alerts and notifications generated by endpoint protection systems.
Escalate potential security incidents according to internal procedures and support remediation activities.
Required Skills & Qualifications
Knowledge of Windows and macOS operating systems.
Understanding of endpoint security concepts (antivirus, EDR, patching, device compliance).
Basic networking knowledge (LAN, Wi-Fi, VPN concepts).
Strong problem-solving skills and a proactive, service-oriented mindset.
Good communication skills and ability to work directly with end users.
Ability to work on-site in the office and provide hands-on support.
Nice to Have
Experience with endpoint management tools (Intune, Jamf).
Experience with Active Directory, Microsoft 365 admin center, Azure AD, endpoint encryption.
Basic understanding of security incident response processes.
IT-related education, certifications, or internships.
Experience working in an internal IT or helpdesk environment.
Please click on the ‘Apply now’ button below, including your CV/resume and any other relevant information that will help us get to know you better.
If you’re interested in working at Aptitude, but don’t feel you meet every single requirement of the role, we’d still like to hear from you! A diverse workforce is an essential part of our culture, and we’re dedicated to ensuring that our staff can show up as their authentic self – safe in the knowledge that their differences will be embraced and respected by all. We’re strong advocates of supporting applicants from a wide variety of backgrounds which include different ages, genders, ethnicities, physical abilities and sexual orientation, and we work hard to build the confidence of our workforce through inclusivity, equity and ongoing training. So, if you’re excited about this role but your past experience doesn’t align perfectly with every requirement, we’d encourage you to apply anyway. You might be just the candidate we’ve been looking for, whether it’s for this role or another.