Empower, Manage & Support Subscribers Effortlessly
Enable subscribers and support teams to manage accounts, orders, and subscriptions with ease
Most consumers today expect and prefer self-service; it’s convenient, quick, and doesn’t require human interaction. By enabling subscribers to control their entire subscription experience, support overheads can be drastically reduced. We empower subscribers to manage every aspect of their subscription, including their account and payment details, orders and deliveries, subscription contracts, and even value-add such as device management, upgrades/downgrades, and promotional offers.
There are subscribers who prefer MOTO (Mail Order Telephone Order) transactions and appreciate human customer support as well as the ability to place orders over the phone. We have a highly comprehensive user support portal which, is not only the central hub to manage your subscription business, but it also provides a single, centralized view of the subscribers, such as their personal and payment details, entitlements/fulfilments, support logs, orders, and refund management.