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Solution Management Services (SMS)

Your Aptitude solution in the hands of our experts
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Maximize ROI
Evolve your solution to continue unlocking value
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Accountability
One team invested in the long-term success of the solution
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Expertise
Experts in finance, technology, and your configured solution
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Reduce Cost
Reduce resource requirements and total cost of ownership

SMS Assure

SMS Assure provides post-go-live services that go beyond standard product support to proactively triage, manage, upgrade, and optimize a client’s specifically configured solution. The goal of SMS Assure is to drive maximum return on technology investment by making sure the solution stays current to evolve with business change and deliver maximum value.

Delivering these services is the Aptitude SMS team, a group of experienced IT and Finance professionals located across North America, London, and Poland who bring a combination of Aptitude product expertise and deep knowledge of your uniquely configured solution.

SMS  ASSURE BROCHURE

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What’s included?

SMS Assure covers the support of configurable aspects of your solution.

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Reactive issue investigation beyond out-of-the-box product functionality
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Continual service improvement
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Upgrade support including impact analysis, recommended testing and review of results
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Performance monitoring and tuning
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Investigation of source system and product interface issues
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System health monitoring across defined client KPIs
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Capacity management to plan for growth
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Quarterly service reviews
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Full managed service
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Upgrade responsibility
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Audit liason and reports
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Reconfiguring for growth
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