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Client: Leading US Brokerage
Solution: Fynapse, Microsoft Dynamics 365 Finance & Operations, Power Platform, Producer Compensation Hub, Azure AI
Industry: Insurance
Challenges: Multiple source systems and accounting tools, custom-built commissions solution, talent retention
Automated accounting: Streamlined operations and improved accuracy by reducing manual processes and spreadsheet use.
Enhanced analytics: Improve visibility into transaction-level data to support the company’s master data management strategy.
On-Time payments: Ability to pay their 2,500 producers accurately and on time.
Scalability & flexibility: A future-proof design that supports the company’s aggressive M&A strategy.
The company operated with a mix of disconnected systems: multiple CRM platforms, source systems, accounting tools, and a custom-built commissions solution that struggled to keep up with growing demand. This disjointed approach slowed operations and made it harder to attract and retain top talent, a crucial element of their acquisition strategy.
To drive efficiency and growth they needed to modernize their operations to improve the producer experience by ensuring timely and accurate compensation, automate and accelerate business processes, and build a scalable infrastructure to support planned acquisitions.
To address these challenges, the company collaborated with HSO, a strategic partner specializing in Microsoft solutions. Rather than adhering to traditional RFP responses, HSO proposed an innovative approach: integrating the company’s existing systems into a unified platform using Aptitude Fynapse and Microsoft Dynamics 365 Finance & Power Platform. This accounting hub solution, fully integrated with Azure, offered a centralized, automated financial system that promised to revolutionize their operations.
Another key aspect of the solution was the producer portal, which enabled the company to pay producers quickly and accurately, boosting satisfaction and operational efficiency.
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