L2 Support Consultant

About us

At Aptitude we love complexity.

We immerse ourselves in the intricacies of finance digitization, subscription management, compliance, and revenue management which gives us the power to make a real impact. Once we understand how an organization works, we can implement software solutions that provide the clarity, confidence, and control they need to drive growth and achieve their ambitions.

Aptitude has served the offices of finance for over 20 years, delivering financial control and insights to empower our clients to achieve their strategies and ambitions. We are currently serving over 75 CFOs whose organisations generate a combined revenue of over $1 Trillion.

We are proud of our growing team of smart, motivated and passionate people, and believe diverse experiences and perspectives build stronger teams and better solutions.

Headquartered in London, we have seven office locations around the world with clients across four continents.

What you'll do and what we offer

The key responsibilities are:

• Providing support and advisory to clients on specific items of their infrastructure and application layer
• Support management services to our global clients, partners and implementation teams.
• Development of new functionality of the product using SQL
• Testing of new functionalities
• Preparing and adjusting documentation on processes, enhancements etc.
• Creation of deployment packages
• Managing issues on client systems, applying updates and workarounds for known issues, logging tickets and ensuring they progress to completion while keeping clients updated.
• Keeping known issues up to date in the RunBook
• Provide mentoring and knowledge transfer to client technical development and/or production support staff to facilitate handover

We’ll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career.

We’ll also offer you a competitive salary plus profit-related bonus scheme, as well as the following benefits:

• Private healthcare
• Life and disability insurance
• ShareSave scheme – ability to purchase company shares on preferential terms
• English language lessons during working hours
• Flexible working conditions and hybrid work model

What we're looking for

The ideal candidate will have the following skills & experience:

• Very good English skills, min. C1.
• Experience in technical support, software development or consultancy
• Experience in implementation projects for business / finance software would be a benefit
• Analytical, client-focused, problem-solving and quick-learner,
• Ability to provide conscise and accurate updates and explanations to clients and team members,
• Continous improvement mindset
• Understand and follow process
• Strong work-ethic & eager to learn new areas
• Ability to identify known issues and document workflows & processes
• Self-motivated with ability to work independently.
• Understanding of accounting principles / revenue streams would be an asset

Technical Skills:

• Proven commercial experience of Oracle or any other relational database(Teradata)
• Proven commercial experience with Linux and Unix –shell scripting
• SQL development experience
• Experience with ETL + BI tools & platforms(nice to have)
• Knowledge of the Software Development Lifecycle

• Availability and work shifts:
• Work flexible inside client’s business hours (Pacific Standard Time)
• Possible standby cover during weekends and/or bank holidays+special events

How to apply

Please click on the ‘Apply now’ button below, including your CV/resume and any other relevant information that will help us get to know you better.

Diversity and Inclusion

If you’re interested in working at Aptitude, but don’t feel you meet every single requirement of the role, we’d still like to hear from you!  A diverse workforce is an essential part of our culture, and we’re dedicated to ensuring that our staff can show up as their authentic self – safe in the knowledge that their differences will be embraced and respected by all. We’re strong advocates of supporting applicants from a wide variety of backgrounds which include different ages, genders, ethnicities, physical abilities and sexual orientation, and we work hard to build the confidence of our workforce through inclusivity, equity and ongoing training. So, if you’re excited about this role but your past experience doesn’t align perfectly with every requirement, we’d encourage you to apply anyway. You might be just the candidate we’ve been looking for, whether it’s for this role or another.